Terms and Conditions - Removals Man with Van

Introduction

Welcome to our Removals Man with Van service. These Terms and Conditions outline the rules and regulations for the use of our services. By booking our service, you agree to comply with and be bound by these terms.

Booking Process

Reservation Terms

To reserve our services, customers must provide accurate and complete information. Reservations are confirmed upon receipt of payment and a written confirmation.

Confirmation and Payment

Payment must be made in full at the time of booking unless otherwise agreed upon. We accept various payment methods, including credit cards and bank transfers.

Service Terms

Scope of Services

Our services include packing, loading, transporting, unloading, and unpacking items as agreed upon during the booking process.

Service Limitations

We are not responsible for items deemed hazardous or illegal. Additionally, certain large or delicate items may require special handling and may incur additional charges.

Customer Responsibilities

Preparation for the Move

Customers are required to ensure that all items to be moved are packed and ready for transport at the agreed time. Proper labeling of boxes and fragile items is encouraged.

Accessibility and Safety

Customers must provide safe access to the pickup and delivery locations. This includes clear pathways and, where necessary, arrangements for loading docking areas.

Pricing and Payment

Pricing Structure

Our pricing is based on the volume of items, distance of the move, and any additional services requested. A detailed quote will be provided upon request.

Payment Methods

We accept payments via credit/debit cards, bank transfers, and cash. All payments must be completed before the commencement of services unless pre-approved by management.

Cancellation and Rescheduling

Cancellation Policy

Cancellations made at least 48 hours before the scheduled move are eligible for a full refund. Cancellations made within 48 hours may incur a cancellation fee.

Rescheduling Terms

Customers may reschedule their move without penalty provided the request is made at least 24 hours in advance. Rescheduling requests made within 24 hours may be subject to availability and additional charges.

Liability and Insurance

Liability Limitations

We are liable for loss or damage only to the extent directly caused by our negligence or willful misconduct. Liability is limited to the replacement value of the damaged items.

Insurance Coverage

We offer insurance options for added protection. Customers are encouraged to discuss insurance coverage with our representatives during the booking process.

Dispute Resolution

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which the service is provided.

Complaint Process

Customers should submit any complaints in writing within 7 days of service completion. We aim to resolve disputes promptly and amicably.

Privacy Policy

We are committed to protecting your privacy. Personal information collected during the booking process is used solely for service provision and is not shared with third parties without consent.

Amendments to Terms

We reserve the right to modify these terms and conditions at any time. Customers will be notified of any significant changes through email or our official communication channels.

Conclusion

By choosing our Removals Man with Van service, you agree to adhere to these terms and conditions. We strive to provide reliable and efficient moving services while ensuring the protection of your belongings.